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We are dedicated to providing you the customer support and information you need. For answers to some of the most common customer queries, please review our frequently asked questions. For clear, concise definitions of terms specific to transaction processing, please visit the glossary. |
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Reordering Supplies
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Ordering supplies over the phone is easy. Please have your merchant number and equipment make/model number handy when you call. |
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Call toll-free 1.800.228.5882
Monday – Saturday 5 a.m. – 9 p.m. PT
Orders placed before 2:30 pm PT will be shipped the same day. |
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A chargeback is a transaction that has been disputed by the cardholder or issuer and must be resolved by the acquirer or the merchant. A retrieval copy request is made by the cardholder’s bank for a copy of a sales draft. |
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This guide will assist you in understanding your statement deposits and fees. |
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For detailed information about using your terminal, please review the quick reference guide for your model. You can save or print the guide for future reference. |
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Get fast answers to many of your questions.
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Use this comprehensive Merchant Card Processing glossary to find easy-to-understand definitions of terms specific to transaction processing. |
